Customers may return Products purchased from the CBC e-shop under the following circumstances:

1. The CBC has dispatched a wrong or defective Product.
2. The Customer has decided to return the Product without any reason.

Returned Products will be accepted and refunded provided that:

• They reach the CBC in their original condition (perfect sales condition) as well as in their initial presentation (case, capsule, etc.) which should be intact and in perfect condition.

• Returned Products are accompanied with the transaction (order) confirmation received by the Customer via e-mail subsequent to the submission of the order.

• The Customer sends an e-mail to the CBC at numismatic.orders@centralbank.cy within fourteen (14) days subsequent to the date of receiving the Product. The e-mail should indicate:
  
  
  a) The Customer’s data (i.e. name & address)
  
  b) The transaction details (order number, name of Product, etc.)
  
  c) The reason for the return. In particular, in case of
  

  
  (i) absence of a specific reason, the Customer should indicate his decision to withdraw from the transaction agreement
  
  (ii) delivery of a wrong Product, it should be indicated that it is different from the ordered one
  
  (iii) delivery of a defective Product, a description of the defect identified by the Customer should be given.
   
• Returned Products should reach the CBC the latest within 30 days from the date of the e-mail notification to the CBC.

• In the case of a wrong or defective Product the initial forwarding and any  insurance as well as return expenses will be reimbursed by the CBC.

• In the case of returns without any reason, the initial forwarding and any insurance as well as the return expenses to the CBC will be borne by the Customer.

It should be noted that Customers should take all necessary actions for the return of the Product in perfect condition. Customers are fully responsible in case of product loss or damage from the time that the ownership of the Product was transferred to them to the time of its return to the CBC. The CBC has every right not to accept the return in cases of damage to Products for which Customers are responsible.

Provided all the above requirements are satisfied, refunds for the Product value and of expenses as indicated above will be credited to the Customer’s account within thirty (30) days from the date that the CBC will receive the Product.