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General Terms

General Terms of Use
  • The General Terms of Use include:
  • Please read carefully the General Terms of Use prior to proceeding with purchases via the site eshop.centralbank.gov.cy
     
  • Using the site eshop.centralbank.gov.cy implies that the user has read and fully accepted the General Terms of Use.
Terms of Use applicable to the site eshop.centralbank.gov.cy

Purpose
The purpose of the Terms of Use applicable to the site eshop.centralbank.gov.cy is to define the sales procedure between the Central Bank of Cyprus (the “CBC”) and any natural person (the “Customer”) who intends to buy numismatic items (the “Products”) via the CBC e-shop at eshop.centralbank.gov.cy

The CBC reserves the right to amend the Terms of Use applicable to the site eshop.centralbank.gov.cy whenever it deems necessary and without prior notice.  Customers should therefore check for any amendments prior to every usage of the CBC e-shop. To continue using it implies acceptance of any changes.

The Terms of Use valid for a specific transaction are the ones published on the date of the order.

Offered Products
The Products offered for sale and their main characteristics are presented on this website.

The photographs of the Products published on this site are for information purposes only. Although the CBC endeavours to make the photographs as accurate as possible, they may not be identical to the offered Products and do not form part of the sales contract.

Order
Customers may make online orders as follows:
  • By clicking onto “add to basket” written under the Product(s) they would like to order.
  • By providing online the necessary personal information (e.g. name, address, etc) when an order is submitted. Alternatively, an account with the necessary information can be created so that a Customer will not need to provide the information every time an order is placed.
  • By confirming that they accept the General Terms of Use.
  • By effecting payment through Visa or MasterCard.
The processing of each order will depend on the availability of the products.

Each transaction is limited to a maximum weight of two (2) kilos, which includes the total weight of the ordered products, the capsules and/or cases (where applicable) as well as the packaging. If the maximum weight is exceeded, it will not be possible to proceed with the order and a relevant notice will appear on screen.

Additionally, each transaction is limited to a maxiumum basket value of €720 which refers to the value of the items in the basket.  If the maximum value is exceeded, it will not be possible to proceed with the order and a relevant notice will appear on screen.

The CBC reserves the right to impose additional restrictions by amending the Terms of Use accordingly.

A sale is considered as definitive only after a Customer has received the order number via e-mail.

Payment
Payment is effected through the use of  Visa and MasterCard. The Customer account is debited when submitting the order. The Customer information is encrypted and securely communicated via Secure Socket Layer (SSL) technology which guarantees safe online transactions through the internet.

Product Ownership Transfer - Risk Transfer
Further to receiving the payment confirmation through the Customer’s credit card, the CBC prepares and delivers the products to the transport agent for dispatch to the Customer.

Product ownership is transferred to the Customer with the delivery of the Products to the transport agent for dispatch to the Customer.

The risk for Product damage is conveyed to the Customer when the CBC delivers the products to the transport agent for delivery to the Customer.

Prices and Cost of Dispatch
The price displayed under each Product includes VAT, if applicable. Prices excluding VAT, for delivery outside the European Union, are also indicated in the Product details.

Displayed prices do not include the cost of dispatch and insurance costs.  The cost of dispatch includes processing, packaging and transport expenses.  These costs take into account the weight  and destination of the Products. Insurance costs take into account the value of the order.  Dispatch and insurance costs are included in total order cost and are notified to Customers. 

The prices charged are the ones valid at the time of the order.

The CBC reserves the right to change the prices at any time. Price amendments shall not affect orders that have been completed prior to the amendments.

Dispatch and Delivery of Products
Product dispatch is made by registered mail services via Cyprus Post. Customers are responsible for any errors or omissions in the address indicated.

Products are expected to reach their destination within fifteen (15) days from the date of the order. However, this is indicative and is given for information purposes only. More time may be necessary for destinations outside the European Union.  The Central Bank is not responsible for delays that may be caused by unforeseeable circumstances or negligence or other actions of the postal services.

In the case of registered mail, the postal services provide compensation of approximately €30 for product loss.

Insurance
Customers have full insurance coverage for the value of their order at an additional cost.
Return/Revocation Right
Customers may return Products purchased from the CBC e-shop under the following circumstances:
  1. The CBC has dispatched a wrong or defective Product.
  2. The Customer has decided to return the Product without any reason.
Returned Products will be accepted and refunded provided that:
  • They reach the CBC in their original condition (perfect sales condition) as well as in their initial presentation (case, capsule, etc.) which should be intact and in perfect condition.
  • Returned Products are accompanied with the transaction (order) confirmation received by the Customer via e-mail subsequent to the submission of the order.
  • The Customer sends an e-mail to the CBC at numismatic.orders@centralbank.gov.cy within fourteen (14) days subsequent to the date of receiving the Product. The e-mail should indicate:

    a) The Customer’s data (i.e. name & address)

    b) The transaction details (order number, name of Product, etc.)

    c) The reason for the return. In particular, in case of

    (i) absence of a specific reason, the Customer should indicate his decision to withdraw from the transaction agreement

    (ii) delivery of a wrong Product, it should be indicated that it is different from the ordered one

    (iii) delivery of a defective Product, a description of the defect identified by the Customer should be given.
     
  • Returned Products should reach the CBC the latest within 30 days from the date of the e-mail notification to the CBC.
  • In the case of a wrong or defective Product the initial forwarding and any  insurance as well as return expenses will be reimbursed by the CBC.
  • In the case of returns without any reason, the initial forwarding and any insurance as well as the return expenses to the CBC will be borne by the Customer.
It should be noted that Customers should take all necessary actions for the return of the Product in perfect condition. Customers are fully responsible in case of product loss or damage from the time that the ownership of the Product was transferred to them to the time of its return to the CBC. The CBC has every right not to accept the return in cases of damage to Products for which Customers are responsible.

Provided all the above requirements are satisfied, refunds for the Product value and of expenses as indicated above will be credited to the Customer’s account within thirty (30) days from the date that the CBC will receive the Product.

Protection of Personal Data
The Central Bank of Cyprus (CBC) is the Controller for the processing of personal data and takes all necessary measures to protect personal data in accordance with the General Data Protection Regulation (EU) 2016/679.

Your personal data are intended to be processed by the CBC for the purpose of handling your order and of communicating with you for anything that may arise in connection with it.

Your personal data will be communicated / transmitted to external collaborators of the CBC (G4S Secure Solutions (Cyprus) Ltd, Atlantis Tourist Ltd and the Cyprus Post) solely for the purpose of processing your order.

According to the General Data Protection Regulation, you have the right to:
  • a)Information and access;
  • b)rectification and erasure (“right to be forgotten”);
  • c)object; and
  • d)withdraw your consent at any time.
For any further information regarding the way the Central Bank of Cyprus collects, processes and protects your personal data, or in order to exercise any of your rights you may contact the Data Protection Officer of the Central Bank of Cyprus at the following e-mail address:

dataprotectionofficer@centralbank.cy

Limitation of CBC Liability
As per paragraph “Limitation of Liability of CBC’s Internet Site” in the CBC site Terms of Use.

Applicable Law and Jurisdiction
The Terms of Use are governed by the laws of the Republic of Cyprus.

The courts of Cyprus have the exclusive jurisdiction for any dispute relating to the present Terms of Use.